We want you to be satisfied with every purchase you make at www.magicorkboard.com. If you are not completely satisfied with the item you received, you may request a return or exchange in accordance with the policy below.
1. Return conditions
The product must be unused, undamaged, and fully packaged
Return requests must be made within 14 days of receipt
Customized or promotional products are not returnable (except for quality issues)
2. Non-returnable situations
Used or damaged products
Products returned without authorization
Exceeding the return application period
3. Return process
Please contact our customer service via email: shopmax@magicorkboard.com, provide the order number and reason for return
Customer service will review and provide the return address and operating instructions within 2 working days
You are responsible for the return shipping fee and send the product back
After receiving and confirming that the product is correct, we will complete the refund or exchange within 5 working days
4. Exchange service
If there are quality issues such as damaged products or wrong products, we will provide free exchange services. Please contact us as soon as possible after receiving the product and attach photo proof.
5. Refund Instructions
The refund will be returned to your payment account
The refund amount does not include the shipping cost of the original order (unless the return is due to quality issues)
The refund arrival time varies depending on the payment channel, usually 5 working days
If you have any questions about returns, please feel free to contact us by email at any time, we will serve you wholeheartedly.
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